Assessment of Students’ Satisfaction with Counselling Services in Federal Universities in Southwestern Nigeria

Ayotunde Akinwale; BILIKISU OLAOLU; Leycot Anyanwu; Adeola Ibrahim

doi:10.29329/ijiape.2025.1308.1

Research article | Open Access
International Journal of Innovative Approaches in Education 2025, Vol. 9(1) 1-16

Assessment of Students’ Satisfaction with Counselling Services in Federal Universities in Southwestern Nigeria

Ayotunde Akinwale, Bilikisu Olaolu, Leycot Anyanwu, Adeola Ibrahim

pp. 1 - 16 | DOI: https://doi.org/10.29329/ijiape.2025.1308.1

Publish Date: March 31, 2025 | Single/Total View: 3/3 | Single/Total Download: 5/4

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Abstract

This study assessed the level of awareness of students on counselling services that are available in federal universities in Southwestern Nigeria. The study also assessed the level of availability of counselling services in the study area. It further determined the level of students’ satisfaction with counselling services in the study area. The study equally examined the influence of counselling services on students’ satisfaction in the study area. This study employed descriptive survey research design. The population for the study comprised 193,526 students from the seven federal universities in Southwestern Nigeria. The sample for the study comprised 1,144 students from three selected universities in the region. The instrument for the study was tagged ‘Students’ Satisfaction with Counselling Services Questionnaire’ (SSCSQ). Data were analysed using percentages and regression analysis. The results showed that the level of students’ awareness of counselling services in the study area was low (75.9%). The results also showed that the level availability of counselling services in the study area was low (79.6%).The results further indicated that the level of students’ satisfaction with counselling services in the study area was low (69.4%) and that counselling services in terms of level of availability, had significant influence (β=0.212; p<0.05) on students’ satisfaction in the study area. The study concluded that counselling services were not adequately available in federal universities in Southwestern Nigeria and the low level of availability was responsible for dissatisfaction of students with counselling services. The study recommended that government should equip counselling centres with necessary facilities and materials as well as employing more counsellors in different universities with a view to providing effective counselling services.

Keywords: Counselling services, Guidance and Counselling, Students’ Satisfaction

How to Cite this Article?

APA 7th edition
Akinwale, A., Olaolu, B., Anyanwu, L., & Ibrahim, A. (2025). Assessment of Students’ Satisfaction with Counselling Services in Federal Universities in Southwestern Nigeria. International Journal of Innovative Approaches in Education, 9(1), 1-16. https://doi.org/10.29329/ijiape.2025.1308.1

Harvard
Akinwale, A., Olaolu, B., Anyanwu, L. and Ibrahim, A. (2025). Assessment of Students’ Satisfaction with Counselling Services in Federal Universities in Southwestern Nigeria. International Journal of Innovative Approaches in Education, 9(1), pp. 1-16.

Chicago 16th edition
Akinwale, Ayotunde, Bilikisu Olaolu, Leycot Anyanwu and Adeola Ibrahim (2025). "Assessment of Students’ Satisfaction with Counselling Services in Federal Universities in Southwestern Nigeria". International Journal of Innovative Approaches in Education 9 (1):1-16. https://doi.org/10.29329/ijiape.2025.1308.1

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